Terms of Service

These Terms of Service (“Terms”) apply to your access to and use of (i) the website located at https://www.lineagehq.com (or any successor links) and all associated web pages, websites, and social media pages (the “Site”) provided by Lineage Technologies, Inc. (“Lineage,” “we,” “our,” or “us”), and (ii) online services, including the Lineage platform (including the Site, together the “Services”).

Lineage may assist you with the purchase or sale of real estate, including listing real estate for sale, financing, title insurance, property insurance, and connecting you with a property manager. However, unless explicitly specified, the Services are not intended to provide you with any financial, investment, real estate, or related advice of any kind. You should seek the counsel of your own tax, legal, and financial advisors.

We may indicate that different or additional terms, conditions, guidelines, policies, or rules apply in relation to some of our Services (“Supplemental Terms”). Any Supplemental Terms become part of your agreement with us if you use the applicable Services, and if there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will control for that conflict.

We may make changes to these Terms. The “Last Updated” date above indicates when these Terms were last changed. If we make future changes, we may provide you with notice of such changes, such as by sending an email, providing a notice through our Services, or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must immediately stop using our Services.

1. Eligibility and Use Restrictions

1. Age. Users under 18 years of age (or the age of legal majority where you live) may not use our Services. If you are a parent or guardian and you believe that your child under the age of 18 is using our Services without your consent, please contact us at help@lineagehq.com.
2. Compliance with Law. Your registration and your use of the Services must comply with all applicable laws, rules, and regulations, including all laws, rules, and regulations regarding foreign investment in real estate. You must be a United States Person to the extent required by law, rules, and regulations currently or hereafter in existence. You may not use our Services if you have, or at any time are, prohibited from owning or investing in real estate by law, rule, or regulation, or if you were previously suspended or removed from the Services.
3. Jurisdiction. You may only use our Services in jurisdictions authorized by Lineage. Use of our Services is currently authorized only in the United States and Canada.
4. Use and Sharing. You may use our Services for personal or internal business purposes only and may not reuse or reproduce the Services for any commercial purpose unrelated to your use of the Services. You may not share our Services or make the Services available to any third party other than your Authorized Users. You may only use our Services to consider investment in real estate and not to consider or purchase real estate for personal use or occupancy.

2. Your Information

You may provide certain information to Lineage in connection with your access or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive emails, SMS or text messages, and other types of communication from Lineage via the Services using the email address or other contact information you provide in connection with the Services, including text messages that may be sent using an automatic telephone dialing system. Consent to receive automated text messages is not a condition of any purchase. You represent and warrant that any information that you provide to Lineage in connection with the Services is accurate.

Message frequency will vary. Lineage reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Lineage also reserves the right to change the phone number from which messages are sent. Message and data rates may apply. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Lineage, our service providers, and mobile carriers are not liable for delayed or undelivered messages.

You may opt out of receiving text messages at any time. Text the keyword STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to our phone number to cancel your participation in the text messaging program. After texting one of these keywords, you will receive one additional message confirming that your request has been processed. Our text message platform may not recognize and respond to unsubscribe requests that do not consist of these keyword commands. Text the keyword HELP to receive customer care contact information.

We will not share information gathered through text messages with third parties for their marketing purposes unless we have your consent.

For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.

3. Accounts

You or, if you are using the Services on behalf of a business or other entity, your Authorized Users (defined below), must create an account to access some or all of our Services. “Authorized Users” means individuals who are authorized by you to use the Services on behalf of your business. You are responsible for ensuring that you and your Authorized Users (a) do not share account credentials, (b) provide accurate account information and promptly update it if it changes, and (c) use a strong password that is unique to our Services and not used for any other website or online service. You are responsible for maintaining the security of your account and any accounts created for your Authorized Users, as applicable, and you must promptly notify Lineage if you discover or suspect that any such account has been accessed without permission. We reserve the right to reject, require that you change, or reclaim usernames, including on behalf of businesses or individuals that hold legal title, including trademark rights, in those usernames.

4. Prohibited Conduct

You will not use our Services if you are not eligible to use our Services in accordance with Section 1 and will not use our Services other than for their intended purpose. Further, you will not, in connection with our Services: (i) violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort; (ii) engage in any harassing, threatening, intimidating, predatory, or stalking conduct; (iii) use or attempt to use another user’s account or information without authorization from that user and Lineage; (iv) impersonate or otherwise misrepresent your affiliation with a person or entity; (v) sell or resell our Services; (vi) copy, reproduce, distribute, publicly perform, or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; (vii) modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; (viii) use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden, or impair the functioning of our Services in any manner; (ix) reverse engineer any aspect of our Services or do anything that might discover or reveal source code, or bypass or circumvent measures employed to prevent or limit access to any part of our Services; (x) use any data mining, robots, or similar data gathering or extraction methods designed to scrape or extract data from our Services except in accordance with instructions contained in our robot.txt file and only to compile for search results, provided that Lineage grants to the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. Lineage reserves the right to revoke such permission either generally or in specific cases, at any time and without notice; (xi) develop or use any applications or software that interact with our Services without our prior written consent; or (xii) use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. Enforcement of this Section 4 is solely at Lineage’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.

5. Ownership; Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein, and all intellectual property rights therein and thereto, are owned by Lineage or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services, including all intellectual property rights therein and thereto, are reserved by us or our licensors. Subject to your compliance with these Terms (including Section 4), you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal or internal business use, including to facilitate real estate investment transactions through the Services. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein and violate our intellectual property rights.

6. Trademarks

The name Lineage and our logos, product or service names, slogans, and the look and feel of the Services are trademarks of Lineage and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on or in connection with the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.

7. Feedback

You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about Lineage or our Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including to develop, copy, publish, or improve the Feedback or Services, or to improve or develop new products, services, or the Services in Lineage’s sole discretion. Lineage will exclusively own all improvements to, or new, Lineage products, services, or Services based on any Feedback. You understand that Lineage may treat Feedback as nonconfidential.

8. Third-Party Content

1. Our Services rely on or interoperate with third-party products and services, including, without limitation, data storage services, communications technologies, IoT platforms, and internet and mobile operators (collectively, “Third-Party Materials”). These Third-Party Materials are beyond our control, but their operation may impact, or be impacted by, the use and reliability of our Services. You acknowledge that (i) the use and availability of the Services is dependent on third-party product vendors and service providers and (ii) these Third-Party Materials may not operate reliably 100% of the time, which may impact the way that our Services operate.
2. Specifically, certain items of independent, third-party code may be utilized in connection with the Services that may be subject to open-source licenses (“Open-Source Software”). The Open-Source Software is licensed to us under the terms of the license that accompanies such Open-Source Software and may be licensed to you under the terms of the same license or through other terms. Nothing in the Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable license for such Open-Source Software. Please see our Open-Source Software Disclosure for more information regarding the Open-Source Software utilized in connection with our Services.
3. We may further provide information about, information from, or links to third-party products, services, activities, reports, information, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party.
4. We have no obligation to monitor Third-Party Materials or Third-Party Content, and we may block or disable access to any Third-Party Materials or Third-Party Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Materials may be subject to additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-Party Materials). You are responsible for obtaining and maintaining any computer hardware, equipment, network services and connectivity, telecommunications services, and other products and services necessary to access and use the Services.

9. Lineage’s Affiliates

1. Our Brands and Businesses. We operate the following affiliated brands: (i) Lineage Insurance, Inc., (ii) Lineage Financial Services, LLC. If you choose to engage the services provided by our affiliated brands, any of the services provided by these brands are subject to these Terms.
2. Affiliated Business Relationship Notice. In addition to the affiliated brands set forth in (a) above, this is to give you notice of business relationships among the following providers and us: New American Funding, OSC Insurance Services. Because of these relationships, any referrals of you by Lineage or any of our brands or businesses may provide the referred company, its direct or indirect parent (including Lineage), Lineage, our other brands or businesses, or our respective employees with a financial or other benefit.
3. “Lineage.” For the avoidance of doubt, references to “Lineage,” “we,” “our,” or “us” in these Terms refers to all of the entities disclosed in this section.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Lineage and all its officers, directors, agents, partners, employees, shareholders, equity holders, and representatives (individually and collectively, the “Lineage Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your access to or use of the Services; (b) your Feedback; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services. You will promptly notify Lineage Parties of any third-party Claims, cooperate with Lineage Parties in defending such Claims, and pay all fees, costs, and expenses associated with defending such Claims (including attorneys’ fees). The Lineage Parties will have control of the defense or settlement, at Lineage’s sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Lineage or the other Lineage Parties.

11. Disclaimers

1. You are not entering into a consumer-broker relationship with Lineage, and unless otherwise provided via separate agreement, Lineage assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that you or any other consumer takes based on the Services or other information available through or in connection with the Services. You understand that Lineage is an authorized broker in MISSOURI, Oklahoma, and Alabama and in no other states or territories.
2. LINEAGE PROVIDES THE SERVICES, ALL CONTENT OR MATERIALS PROVIDED THEREIN (INCLUDING THIRD-PARTY CONTENT AND THIRD-PARTY MATERIALS), AND ALL REAL ESTATE PURCHASED OR SOLD THROUGH THE SITE “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE,” AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LINEAGE MAKES NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED. LINEAGE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED, INCLUDING WITHOUT LIMITATION: (I) WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS, AND NON-INFRINGEMENT; (II) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE; AND (III) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. LINEAGE DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR ANY CONTENT OR MATERIALS PROVIDED THEREIN (INCLUDING THIRD-PARTY CONTENT AND THIRD-PARTY MATERIALS) ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE LINEAGE ATTEMPTS TO MAKE YOUR USE OF THE SERVICES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICES, THE THIRD-PARTY MATERIALS, OR OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SERVICES OR ANY MATERIALS AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY REGARDING ANY LINEAGE ENTITY OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU UNDERSTAND AND AGREE THAT YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES, YOUR DEALING WITH ANY OTHER USER OF THE SERVICES, AND ANY CONTENT OR MATERIALS (INCLUDING THIRD-PARTY CONTENT AND THIRD-PARTY MATERIALS) AVAILABLE THROUGH THE SERVICES, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICES) OR THE LOSS OF DATA THAT RESULTS FROM THE USE, ACCESS, DOWNLOAD, OR OTHER OBTAINMENT OF ANY CONTENT OR MATERIALS (INCLUDING THIRD-PARTY CONTENT AND THIRD-PARTY MATERIALS) THROUGH THE SERVICES AND ANY ASSOCIATED SITES OR SERVICES. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF LINEAGE, THE LINEAGE PARTIES, AND ALL OF OUR RESPECTIVE LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS, AS WELL AS THEIR RESPECTIVE SUCCESSORS AND ASSIGNS. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

12. Limitation of Liability

1. To the fullest extent permitted by applicable law, Lineage and the other Lineage Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if Lineage or the other Lineage Parties have been advised of the possibility of such damages.
2. The total liability of Lineage and the other Lineage Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is $100.
3. The limitations set forth in this Section 12 will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of Lineage or the other Lineage Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release Lineage and the other Lineage Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

14. Dispute Resolution; Binding Arbitration

14.1 Disputes

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including the breach, termination, or validity thereof (each, a “Dispute”), will be resolved in accordance with this Section 14.

14.2 Informal Resolution

Prior to initiating arbitration, the party asserting a Dispute will provide written notice to the other party describing the Dispute and the relief sought (a “Dispute Notice”). The parties will attempt in good faith to resolve the Dispute within thirty (30) days of receipt of the Dispute Notice before initiating arbitration.

14.3 Binding Arbitration

If a Dispute is not resolved informally, it will be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) pursuant to its Commercial Arbitration Rules then in effect, except as modified herein. The arbitration will be conducted by a single neutral arbitrator with experience in commercial transactions, seated in Raleigh, North Carolina. The arbitrator shall issue a reasoned written award, and judgment on the award may be entered in any court of competent jurisdiction.

14.4 Arbitration Fees

Each party shall bear its own attorneys’ fees and costs. The parties will share equally in the fees and costs of the arbitrator and the AAA, unless the arbitrator determines that a party’s claims or defenses are frivolous, in which case the arbitrator may award reasonable fees and costs to the prevailing party.

14.5 Class Action Waiver

To the fullest extent permitted by applicable law, all Disputes will be brought solely in an individual capacity and not as part of any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party’s claims. If this provision is found unenforceable, the entirety of this Section 14 will be null and void with respect to such Dispute.

14.6 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights. Either party may also bring an individual action in small claims court for Disputes within that court’s jurisdictional limits.

15. Governing Law

Any dispute, claim, or controversy that arises from or relates to these Terms will be governed by and construed and enforced in accordance with the laws of the State of North Carolina, except to the extent preempted by U.S. Federal Law, without regard to conflict of law rules or principles (whether of the State of North Carolina or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. If any dispute, claim, or controversy arises from or relates to these Terms is not subject to arbitration pursuant to Section 14, then the state and federal courts located in North Carolina will have exclusive jurisdiction. You and Lineage waive any objection to venue in any such courts. If your local law requires that consumer contracts be interpreted subject to local law and enforced in the courts of that jurisdiction, this section may not apply to you only to the extent that local law conflicts with this section. If you enter into an agreement to purchase or list real estate through the Site, such agreements shall be governed as set forth in those documents.

16. Modifying and Terminating Our Services

We reserve the right to modify our Services or to suspend or terminate providing all or part of our Services at any time; charge, modify, or waive any fees required to use the Services; or offer opportunities to some or all end users of the Services. We may provide you with notice in advance of the suspension or discontinuation of all or part of our Services, such as by sending an email or providing a notice through our Services. All modifications and additions to the Services will be governed by the Terms or Supplemental Terms, unless otherwise expressly stated by Lineage in writing. You also have the right to stop using our Services at any time, and you may terminate these Terms by ceasing use of our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.

17. Severability

If any portion of these Terms other than Section 14 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms; and (c) the unenforceable or unlawful provision may be revised to the extent required to render the Terms enforceable or valid, and the rights and responsibilities of the parties will be interpreted and enforced accordingly, so as to preserve the Terms and the intent of the Terms to the fullest possible extent.

18. Export Control

You are responsible for compliance with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist supporting” country; or (b) on any of the U.S. government lists of restricted end users.

19. Miscellaneous

1. Lineage’s failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. The section titles in these Terms are for convenience only and have no legal or contractual effect. Use of the word “including” will be interpreted to mean “including without limitation.” Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. Communications and transactions between us may be conducted electronically.
2. If you have a question or complaint regarding the Services, please send an email to help@lineagehq.com. Please note that email communications will not necessarily be secure; accordingly, you should not include payment card information or other sensitive information in your email correspondence with us.

For questions about these Terms, contact help@lineagehq.com.